Shipping + Returns

We are extremely proud to now offer free shipping on all orders in over 160 countries worldwide.
It makes us extremely happy knowing we can ship our products to people far and wide.
We will continue to do this and improve our services to go above and beyond all expectations!

How is my order being shipped?

Our packages are located in different warehouses within the USA and around the globe. Doing this means we ship all parcels depending on the quantity of your products. We rely on several couriers to delivery your order as soon as possible, this could be USPS, UPS, FedEx, DHL or normal post.

Do you ship worldwide?

Indeed we do. This is one of our best services we offer to our customers. We provide free shipping worldwide to over 160 countries. However, there may be some locations in which we cannot ship too. If this is the case, you will be contacted as a mater of emergency, receiving a full refund for your goods.

What about customs?

We are not responsible for any customs fees once we have shipped the items. When purchasing our products, you consent that one or more of your packages may be shipped to you and you may get a custom fee when they arrive in your country. 

Missing package?

Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, and any possible security/customs hold-ups's. If your item has not arrived in the time specified below, please contact our support team who will be able to assist you further. 

When will my order arrive?

Because of our worldwide shipping options + current Covid times. Shipping times vary by location. Here are the average estimates:

USA

Standard Shipping - 8-15 days | Free

International

Standard Shipping - 8-15 days | Free

*All Signed and Express packages will be shipped with a signature delivery required. If you choose an option without signature, it will be a your own risk.

We believe in excellent customer service and we want you to be fully satisfied with your purchase.
We stand behind our products and are confident that we will exceed your expectations. 100% satisfaction or your money back guaranteed.
If you are not completely satisfied for any reason, we will gladly accept your return within 30 days of your purchase. No hassles, no delays - easy returns.

Easy Returns

Making a return has never been this easy.

Even when you are not fully satisfied, we strive to make your online shopping experience a pleasant one.

We will gladly take back any item you purchased on our store for a FULL REFUND, or store credit within 30 days of your purchase.

If your item is damaged on arrival, please kindly send us a photo of the damaged item to us via email.

If you have any questions, concerns or wish to initiate a return, please contact us here or email us at info@stirlingfrost.com